Privacy Policy
Effective Date: 16 November 2024
Candlea.gr (referred to as “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and Greek law.
1. Information We Collect
We collect and process the following types of personal data: contact information (name, email address, phone number, shipping and billing address), payment details (transaction details processed securely by PayPal and Viva Payments), account data (username, encrypted password, and profile details if you create an account), technical data (IP address, browser type, device information, and cookies), and order history (details of your purchases and interactions with our website).
2. How We Use Your Information
We use your personal data for order processing and delivery, customer support, marketing (with consent), website improvements, and legal compliance.
3. Legal Basis for Processing
We process your data under contractual necessity (to fulfill your orders and provide customer support), consent (for marketing communications), legal obligations (to comply with tax and consumer protection laws), and legitimate interests (for fraud prevention and website functionality).
4. Sharing Your Data
We only share your personal data with trusted third parties when necessary, including service providers (payment processors such as PayPal and Viva Payments, delivery services, IT support, and analytics tools), legal authorities when required by law, and third-party marketing partners (with your consent).
5. Data Retention
We retain your personal data for five years after transactions to comply with tax laws, for marketing purposes until you withdraw consent, and as required by law. Data no longer needed is securely deleted.
6. Your Rights
Under the GDPR, you have the right to access, correct, delete, restrict, and object to data processing, as well as the right to data portability. To exercise these rights, contact us at info@candlea.gr.
7. Cookies
We use cookies to enhance your experience. These include essential cookies (required for website functionality), analytical cookies (for tracking website performance and usage), and marketing cookies (for targeted advertising). You can manage cookie preferences in your browser settings.
Cookies Used on Our Website
| Cookie | Domain | Description | Duration | Type |
|---|---|---|---|---|
| PHPSESSID | candlea.gr | This cookie is native to PHP applications. It is used to store and identify a user’s unique session ID for managing user sessions. The cookie is a session cookie and is deleted when all browser windows are closed. | Session | Necessary |
| ga* | .candlea.gr | Google Analytics sets this cookie to store and count page views. | 1 year 1 month 4 days | Analytics |
| _ga | .candlea.gr | Installed by Google Analytics, this cookie calculates visitor, session, and campaign data and tracks site usage for analytics. It stores information anonymously and assigns a randomly generated number to recognize unique visitors. | 1 year 1 month 4 days | Analytics |
| sbjs_migrations | .candlea.gr | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioral cookie enhances visitor experience. | Session | Analytics |
| sbjs_current_add | .candlea.gr | Sourcebuster sets this cookie to track the source of a visit and store user actions. | Session | Analytics |
| sbjs_first_add | .candlea.gr | Sourcebuster sets this cookie to track the source of a visit and store user actions. | Session | Analytics |
| sbjs_current | .candlea.gr | Sourcebuster sets this cookie to track the source of a visit and store user actions. | Session | Analytics |
| sbjs_first | .candlea.gr | Sourcebuster sets this cookie to track the source of a visit and store user actions. | Session | Analytics |
| sbjs_udata | .candlea.gr | Sourcebuster sets this cookie to track the source of a visit and store user actions. | Session | Analytics |
| sbjs_session | .candlea.gr | Sourcebuster sets this cookie to track the source of a visit and store user actions. | 1 hour | Analytics |
| _fbp | .candlea.gr | Facebook sets this cookie to store and track interactions. | 3 months | Analytics |
| lastExternalReferrerTime | candlea.gr | No description available. | Never | Other |
| wc_cart_hash_* | candlea.gr | No description available. | Never | Other |
| lastExternalReferrer | candlea.gr | No description available. | Never | Other |
| wpEmojiSettingsSupports | candlea.gr | WordPress sets this cookie when a user interacts with emojis. It determines if the browser can display emojis properly. | Session | Necessary |
| wc_fragments_* | candlea.gr | No description available. | Session | Other |
| wc_cart_created | candlea.gr | No description available. | Session | Other |
| cookieyes-consent | .candlea.gr | CookieYes sets this cookie to remember users’ consent preferences. It does not collect or store personal information. | 1 year | Necessary |
8. Data Security
We implement strict measures to protect your data, including encryption for payment and sensitive information, access controls limiting access to authorized personnel, and regular security audits and updates.
9. Contact Information
If you have questions or concerns about this Privacy Policy, contact us at:
Candlea.gr
Email: info@candlea.gr
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.